FAQs
My Orders
Can my order be delivered internationally?
Yes, we offer international shipping to a wide range of countries. Availability may vary depending on the destination and the items in your order.
How do I track my international order?
Once your order ships, you will receive an email with a tracking number and a link to track your shipment.
How do I place an international order?
Add items to your cart, proceed to checkout, and select your country in the shipping address section. Your order will automatically convert to your local currency, and international shipping rates will be displayed.
Can I change or cancel my international order after it has been placed?
Changes or cancellations depend on the order’s status. Please contact customer service as soon as possible to check if modifications can be made.
Who is Borderfree?
Borderfree is a global e-commerce solution that simplifies international shipping by managing currency conversion, customs, and shipping logistics.
How will I know how much my order will cost?
At checkout, Borderfree calculates the total cost, including product price, shipping, duties, and taxes. This ensures no surprises upon delivery.
Returns
Internatonal returns
How do I return an item that shipped directly from the vendor?
Items shipped directly from vendors may have specific return instructions. Please refer to the return policy included with your order or contact us for assistance.
Can I return a gift I received from an international order?
Can I return my purchase to a Lamdor.com ?
Returns for international purchases cannot be processed in-store. Please follow the online return instructions.
How do I receive credit for items returned to Lamdor.com ?
Once we receive and process your return, the refund will be credited to your original payment method.
How long does it take for refunds to post to my account?
Refunds typically take 5–10 business days to appear on your account, depending on your bank.
Can I exchange an item from my International order?
At this time, we do not offer direct exchanges for international orders. You can return the item and place a new order.
Shipping
What locations do you ship to?
We ship to numerous international destinations. A complete list of countries is available at checkout.
What is the delivery timeframe for my international order?
Delivery times vary based on your location and the shipping method chosen. Estimated delivery times will be displayed at checkout.
Can I place an order if I have an international billing address and a U.S. shipping address?
Yes, you can place an order with an international billing address and a U.S. shipping address.
Pricing
What payment options does Borderfree support?
Borderfree supports major credit cards, PayPal, and other region-specific payment methods.
How much does international shipping cost?
Shipping costs vary by destination, weight, and shipping method. Rates will be displayed at checkout.
Can in-store promotions and sales be applied to my order?
Promotions and sales may vary by location and order type. Check the terms of the promotion to see if it applies to international orders.
What is an authorization hold on my international order?
An authorization hold temporarily reserves funds in your account to ensure payment availability. The hold will be released once your order ships.
Are there any items that cannot ship to my location because they're restricted?
Certain items may be restricted due to local regulations, including hazardous materials or prohibited products. If your item cannot be shipped, you will be notified at checkout.
Gift Registry
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